1. Our Quality & Purity Commitment

At Sri Siri Agro Industries, we take immense pride in delivering pure, unadulterated, farm-fresh pulses, millets, grains, and agro staples. Every package undergoes rigorous cleaning, grading, and moisture-controlled packaging to guarantee superior nutritional value and safety.

2. 7-Day Return & Replacement Window

We offer a 7-day return or replacement window from the date of package delivery. If you encounter any of the following issues with your order, we will gladly replace the product or issue a full refund:

• Damaged Package: Seal broken, tear in packaging, or leakage during transit.
• Wrong Item Received: A product, variant, or size different from what you ordered.
• Quality Issue: Any unexpected spoilage, foreign matter, or moisture contamination.
• Near Expiry / Expired: Product received beyond or within 30 days of manufacturing expiry.

3. Non-Returnable Items

Due to the perishable and consumable nature of food and agro products, returns cannot be accepted under the following conditions:

• Items opened, used, or partially consumed without any defect or spoilage.
• Requests raised after the 7-day window from the delivery date.
• Damage resulting from improper customer storage (e.g. exposure to direct moisture or unhygienic conditions after delivery).

4. Resolution Options: Replacement vs Full Refund

5. Order Cancellation Policy

You can cancel your order free of charge at any time before it is dispatched from our facility. To cancel, please contact our support team immediately or reach out on WhatsApp with your Order ID. Once an order has been shipped, standard return guidelines apply upon delivery.

6. Customer Support & Contact Info

For any queries, escalations, or return assistance, our customer support team is available Monday to Saturday (9:00 AM – 7:00 PM IST):